Website Use Policy

Last Updated: May 8, 2025

Welcome to Reliant Supply Group (“Reliant Supply,” “RSG,” “we,” “our,” or “us”), a website focused on the sale of products, supplies, and equipment (“Products”) to businesses and other entities. To maintain a secure and trusted platform, all users (“you,” “your,” or “Subscriber”) must accept and comply with this Website Use Agreement, which includes all terms and conditions detailed below (as amended from time to time).

This website provides an online platform for purchasing Products distributed by Reliant Supply and manufactured by leading suppliers. This Website Use Agreement explains your legal relationship with us regarding the use of the website and the terms that apply to purchases (collectively, the “Terms of Use”).

By using this website, you confirm your legal agreement to comply with the Terms of Use, Privacy Policy, and any other applicable agreements related to your use of this website, including all purchase terms.

For questions, please contact:

Reliant Supply Group
1856 Craig Park Ct
St. Louis, MO 63146
orders@reliantsupply.com

Our Shipping Policy terms are outlined below and apply to www.reliantsupply.com. Separate sections also detail our Return/Refund Policy and Privacy Policy.

Refund & Return Policy

All product return requests are reviewed on a case-by-case basis. Items that have come into direct contact with the human body are not eligible for return due to safety and health regulations.

Upon delivery:

  • Inspect all packages for damage.

  • If damage is visible, you may refuse the shipment.

  • If damage is confirmed upon return, we will ship a replacement at no additional cost.

  • If no damage is found, you will be responsible for all shipping charges and/or restocking fees.

Important:

  • Report any documented damage immediately to both the shipping/freight company and Reliant Supply.

  • If you accept damaged merchandise, it is your responsibility to file damage claims with the shipping/freight company. Reliant Supply is not liable once the product has been accepted.

General Returns:

  • Shipping costs are non-refundable unless Reliant Supply delivered an incorrect product.

  • If an incorrect product is delivered, Reliant Supply will arrange free return shipping and send a replacement at no additional shipping charge.

  • Eligible products may be returned within 30 days of delivery.

Return Instructions:
To initiate a return, email orders@reliantsupply.com to request a Return Authorization Number (RAN). You must include the RAN, your name, address, and order number with your return.

  • Products must be returned in original packaging with the RAN clearly marked on the outside of the package.

  • Packages without a RAN will be refused and returned to sender.

Non-Returnable Products:

  • Items purchased more than 30 days prior to return request

  • Hazardous materials

  • Specials, custom orders, or sale items

  • Used, refurbished, or demo medical equipment (without prior written permission)

  • Products damaged during customer use or in return transit

  • Unsalable units or broken packaging

  • Items prohibited by law (especially under pharmaceutical laws)

  • Items with less than 3 months shelf life remaining

  • Personal-use medical products (e.g., pillows, diapers, braces, splints, cushions)

Processing:
Credit is issued once returned items are received, inspected, and processed—usually within 30 days. Items returned with missing components will incur a deduction for the missing parts.

Refunds will be issued to the original payment method unless otherwise agreed.

Order Cancellations:

  • Orders canceled after processing are subject to a 10% cancellation fee.

  • A full refund is available if the order has not yet been processed.

Defective Products:
Defective medical products will be exchanged for the same product type.

Shipping Returns:
Customers are responsible for shipments made to us. We strongly recommend using reputable carriers (UPS, FedEx, DHL, USPS) with full insurance and tracking. Some returns may need to be sent directly to the manufacturer; please contact us for specific instructions.

Payment Terms

Default on payment by any method (check, credit card, or other accepted forms) will accrue interest at 2.5% per month on the outstanding balance. All collection costs—including legal fees, travel, and accommodations—are the responsibility of the customer.

Privacy Policy

Thank you for choosing Reliant Supply Group. We are committed to protecting your privacy and personal information. If you have any questions, contact us at:

Phone: 314-548-6720
Email: orders@reliantsupply.com

This policy explains what information we collect, how we use it, and your rights.

What Information Do We Collect?

  • Personal Info You Provide: When registering, placing orders, or contacting us.

  • Automatically Collected Info: IP address, browser details, device data, site usage, etc.

We also use cookies and similar technologies (see Cookie Policy below).

How Do We Use Your Information?

  • To process transactions

  • To improve services

  • For internal analytics

  • To comply with legal obligations

We do not sell or rent your personal information.

Sharing Your Information

We may share your information with:

  • Service providers (e.g., shipping, payment processors)

  • Legal/government authorities (as required)

  • Affiliates or partners (with strict privacy obligations)

We do not share personal information for promotional purposes without your consent.

Your Rights

  • Access, correct, or delete your data by request

  • Opt-out of marketing emails anytime via the unsubscribe link

  • California and EU residents have specific privacy rights (details available upon request)

Shipping Policy

Products may be purchased via our website by completing an online order form. Charges for shipping, handling, and applicable taxes are displayed before order submission.

Delivery:

  • Products are shipped by Reliant Supply or directly from the manufacturer via authorized carriers.

  • We do not ship to PO boxes.

  • Delivery times may vary based on availability.

  • Partial shipments may occur and will be billed separately.

Delays & Substitutions:

  • We will notify you if products are delayed or out of stock and may substitute comparable items when necessary. You may refuse substituted products by following the return policy.

Tracking:
Tracking numbers are provided once your order is processed and shipped.

Installation:
It is the customer’s responsibility to prepare the installation site and handle labor for product setup.

Cookie Policy

Last Updated: May 8, 2025

We use cookies to improve site functionality, enable essential features, and analyze site usage. By using our website, you consent to the use of cookies.

Types of Cookies:

  • Essential cookies (site function)

  • Analytics cookies (site performance)

  • Advertising cookies (behavioral ads)

You can manage cookie preferences through your browser settings. For more info about cookies, visit:
AllAboutCookies
Network Advertising Initiative

Questions?
Email: orders@reliantsupply.com
Phone: 314-548-6720
Address: 1856 Craig Park Ct, St. Louis, MO 63146